In this article
What is usually included
Backups, updates, security monitoring, speed monitoring and fixing technical errors. You can see the exact scope of your package in Services ("Usluge"), together with the log of completed work.
Reporting a problem (ticket)
- Support → New ticket ("Podrška → Novi tiket").
- Choose a category (e.g. Technical problem), the project, and describe the problem: what you were doing, what happened, on which page.
- Add a screenshot if you can.
Ticket statuses
Open → In progress → Awaiting your reply → Resolved → Closed.
If the problem has not been resolved, click Reopen on the resolved ticket and write what still does not work.
Ticket or change?
- Ticket - something does not work or you have a question.
- Site change - you want a change to content or functionality.
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